Illume Marketing is committed to providing you with the best
possible customer service experience. Illume Marketing is bound by the Privacy
Act 1988 (Cth), which sets out a number of principles concerning the privacy of
individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing
personal information, however, for access to future Illume Marketing customer
support features you are required to submit personally identifiable
information.
This may include but not limited to a unique username and password or provide
sensitive information in the recovery of your lost password.
Personal and contact information including your name, telephone number, postal
address, email address, username, social media username(s).
We may collect some of that contact information when you interact with us
including:
· via email enquiry, private messaging or when contacting any of our Team.
· how you use our app or website, and which websites you came to us from.
· Technical information about your device or browser when you use our app or
website, including geolocation data to determine what country you are accessing
our website or app from, your internet protocol (IP) address, device ID,
browser type and version and time zone setting, which may in some circumstances
be personal data.
· We may also receive personal data directly from you or from various third
parties and public sources, including from social media channels (if you
interact with us through those channels), or other third parties.
Sharing of your personal information
We may occasionally hire other companies or contractors to provide services on
our behalf, including but not limited to handling customer support enquiries,
processing transactions or general enquiries. Those companies will be permitted
to obtain only the personal information they need to deliver the service.
Illume Marketing takes reasonable steps to ensure that these organisations are
bound by confidentiality and privacy obligations in relation to the protection
of your personal information.
How We Protect Your Data
As described in this Privacy Policy, we may in some instances disclose your
personal data to third parties. Where we do, we require that third party to
have appropriate technical and organisational measures in place to protect your
personal data; however in some instances we may be compelled by law to disclose
your personal data to a third party, and have limited control over how it is
protected by that party.
Australian Privacy Principles
The Australian Privacy Principles (APPs), which are contained in schedule 1 of
the Privacy Act 1988 (Privacy Act), outline how most Australian and Norfolk
Island Government agencies, all private sector and not-for-profit organisations
with an annual turnover of more than $3 million, is a contracted service
provider for a Commonwealth contract, all private health service providers and
some small businesses (collectively called ‘APP entities’) must handle, use and
manage personal information.
While the APPs are not prescriptive, each APP entity needs to consider how the
principles apply to its own situation. The principles cover:
· the open and transparent management of personal information including having
a privacy policy
· an individual having the option of transacting anonymously or using a
pseudonym where practicable
· the collection of solicited personal information and receipt of unsolicited
personal information including giving notice about collection
· how personal information can be used and disclosed (including overseas)
· maintaining the quality of personal information
· keeping personal information secure
· right for individuals to access and correct their personal information
There are also separate APPs that deal with the use and disclosure of personal
information for the purpose of direct marketing (APP 7), cross-border
disclosure of personal information (APP and the adoption,
use and disclosure of government related identifiers (APP 9).
Sensitive information
Sensitive information is a type of personal information and includes
information about an individual’s:
· health (including predictive genetic information)
· racial or ethnic origin
· political opinions
· membership of a political association, professional or trade association or
trade union
· religious beliefs or affiliations
· philosophical beliefs
· sexual orientation or practices
· criminal record
· biometric information that is to be used for certain purposes
· biometric templates.
Use of your personal information
For each visitor to reach the site, we expressively collect the following
non-personally identifiable information, including but not limited to browser
type, version and language, operating system, pages viewed while browsing the
Site, page access times and referring website address.
This collected information is used solely internally for the purpose of gauging
visitor traffic, trends and delivering personalized content to you while you
are at this Site.
From time to time, we may use customer information for new, unanticipated uses
not previously disclosed in our privacy notice. If our information practices
change at some time in the future, we will use for these new purposes only,
data collected from the time of the policy change forward will adhere to our
updated practices.
Information We Collect Through Automatic Data Collection Technology.
As you navigate through our Website, we may use automatic data collection
technologies including Google Analytics™ and Facebook™ retargeting pixel to
collect certain information about your equipment, browsing actions, and
patterns. This will generally include information about your location, your
traffic pattern through our website, and any communications between your
computer and our Website.
Among other things, we will collect data about the type of computer you use,
your Internet connection, your IP address, your operating system, and your browser
type.
The information we collect automatically is used for statistical data and will
not include personal information. We use this data to improve our Website and
our service offerings and ad targeting. To the extent that you voluntarily
provide personal information to us, our systems will associate the
automatically collected information with your personal information.
How to opt out of marketing.
You may opt out from receiving marketing communications and notifications from
us at any time. There are several ways you can do this. To stop receiving
marketing by email, either:
· Click ‘unsubscribe’ or update preferences in any email communication we send
· Contact us in writing
· Email us at info@illumemarketing.com.au
Use of Cookies and Pixels
Similar to other commercial websites, our website utilizes a standard
technology called “cookies” and server logs to collect information about how
our site is used. Information gathered through cookies and server logs may
include the date and time of visits, the pages viewed, time spent at our site,
and the websites visited just before and just after our own, as well as your IP
address. A cookie is a very small text document, which often includes an
anonymous unique identifier.
When you visit a website, that site’s computer asks your computer for
permission to store this file in a part of your hard drive specifically
designated for cookies. Each website can send its own cookie to your browser if
your browser’s preferences allow it, but (to protect your privacy) your browser
only permits a website to access the cookies it has already sent to you, not
the cookies sent to you by other sites.
Illume Marketing reserves the right to use technological equivalents of
cookies, including social media pixels. These pixels allow social media sites
to track visitors to outside websites so as to tailor advertising messages
users see while visiting that social media website. Illume Marketing reserves
the right to use these pixels in compliance with the policies of the various
social media sites.
Third Party Use Of Cookies
Some content or applications, including advertisements, on the Website are
served by third-parties, including advertisers, ad networks and servers,
content providers, and application providers.
These third parties may use cookies alone or in conjunction with web beacons or
other tracking technologies to collect information about you when you use our
website. The information they collect may be associated with your personal
information or they may collect information, including personal information,
about your online activities over time and across different websites and other
online services. They may use this information to provide you with
interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be
used. If you have any questions about an advertisement or other targeted
content, you should contact the responsible provider directly.
Email Information
If you choose to correspond with us through email, we may retain the content of
your email messages together with your email address and our responses. We
provide the same protections for these electronic communications that we employ
in the maintenance of information received online, mail, and telephone. This
also applies when you register for our website, sign up through any of our
forms using your email address or make a purchase on this site. For further
information see the email policies below.
Email Policies
We are committed to keeping your e-mail address confidential. We do not sell,
rent, or lease our subscription lists to third parties, and will not disclose
your email address to any third parties except as allowed in the section titled
Disclosure of Your Information.
We will maintain the information you send via e-mail in accordance with
applicable law.
All e-mails sent from our organization will clearly state who the e-mail is
from and provide clear information on how to contact the sender.
Users who no longer wish to receive our newsletter or promotional materials may
opt-out of receiving these communications by clicking on the unsubscribe link
in the e-mail.
Changes to this Privacy Policy
Illume Marketing reserves the right to make amendments to this Privacy Policy
at any time. If you have objections to the Privacy Policy, you should not
access or use the Site.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions
allowed by law. If you would like to do so, please let us know.
You may be required to put your request in writing for security reasons. Illume
Marketing reserves the right to charge a fee for searching for, and providing
access to, your information on a per request basis.
Visitor’s GDPR Rights
If you are within the European Union, you are entitled to certain information
and have certain rights under the General Data Protection Regulation.
Those rights include:
We will retain the any information you choose to provide to us until the earlier
of:
(a) you asking us to delete the information,
(b) our decision to cease using our existing data providers, or
(c) the Company decides that the value in retaining the data is outweighed by
the costs of retaining it.
You have the right to request access to your data that the Company stores and
the rights to either rectify or erase your personal data. You have the right to
seek restrictions on the processing of your data. You have the right to object
to the processing of your data and the right to the portability of your data.
To the extent that you provided consent to the Company’s processing of your
personal data, you have the right to withdraw that consent at any time, without
affecting the lawfulness of processing based upon consent that occurred prior
to your withdrawal of consent.
You have the right to lodge a complaint with a supervisory authority that has
jurisdiction over issues related to the General Data Protection Regulation.
We require only the information that is reasonably required to enter into a
contract with you. We will not require you to provide consent for any
unnecessary processing as a condition of entering into a contract with us.
Contacting us
Illume Marketing welcomes your comments regarding this Privacy Policy. If you
have any questions about this Privacy Policy and would like further
information, please contact us by any of the following means during business
hours Monday to Friday.
Call: 0457 366 774
Post: Attn: Privacy Policy,
Illume Marketing
38/17 Dinah Court
Stuart Park NT 0820
E-mail: info@illumemarketing.com.au
Disclaimer
While we make reasonable efforts to furnish accurate and up-to-date
information, we do not warrant that any information contained in or made
available through this website is accurate, complete, reliable, current or
error-free. We assume no responsibility for any errors or omissions in the
content of this website or such other materials or communications.
This website is provided on an “as is” basis. Use of this website is at your
own risk. We and our affiliates disclaim all warranties. Neither we nor our
affiliates shall be liable for any damages of any kind due to the use of this
website.
Privacy Policy
This document is owned and produced by Illume Marketing
www.illumemarketing.com.au